We hope that your experience with Juiice-In is as effortless as possible, however, we do acknowledge that questions may arise. To provide you with the best customer experience, your feedback is greatly encouraged.
If you have any questions please send us an email at firstname.lastname@example.org
- What payment methods do you accept?
We accept all forms of payment including COD. You can pay online through debit card, credit card, upi, Paytm, Gpay etc
- My payment has been deducted but order confirmation wasn’t received?
In such cases we request to reach out and let us know, we will check our system to see if your order has been received, in case we haven’t received your order but your money has been debited, it shall automatically get credited to you by your bank.
Please reach out to us at email@example.com
- How can I track my shipment?
Please note down your order ID at the time of placing your order.
Once your order has been shipped you shall receive timely updates on text as well as the email address you used to place the order, you can track your order using the same.
If you face any difficulty finding the tracking information, please feel free to contact us via email or Whatsapp.
You may also additionally reach out to us at firstname.lastname@example.org and we shall help you track it.
- When will my ‘In Stock’ order be dispatched?
If your item is In Stock, we can usually ship on the same day for orders placed before 1pm, and the next day for orders placed after 1pm.
Our aim is to get your order on board with the courier within two business days of purchase.
- What is your returns policy?
We are happy to assist you with returns subject to following criteria:
The products should be purchased only from www.juiice.in and not from any other retailer be it online or offline.
Return request should be raised within 3 days from the date of delivery. We will not be able to offer a refund or exchange for any orders that exceed the 3 days refund period.
Products should be unused with all the tags and original packaging should remain intact and should be sent along with the products.
Kindly note that during sale, specific rules will apply for returning on sale product; If the correct product has been delivered, only in case we send a wrong product we will accept return. Unfortunately on sale products can’t be refunded.
Please note that we do not take any return or refund requests without reason, and we only exchange products in case of damage of product or wrong product received. You can conveniently exchange any item within 48 hours from the time of delivery if there is a legitimate reason.
- Can I get a refund for my shipping costs?
We do not ask you to pay for shipping, it is completely free.
- How can I change delivery address?
Your delivery information is sent to service provider immediately after your payment is processed, so it’s difficult to change this after your order has been placed. Please enter your address details carefully!
If you do need to change your shipping address, please contact us as soon as possible
- How do I complete my order?
Once you add a product to your cart, your cart drawer slides open and you should be able to see the item(s) added to your cart. You can also open your cart by clicking on the Cart icon on the top right corner. On the cart drawer, click on checkout, fill up your contact information and then select your shipping method and payment method to complete your purchase.
- What payment options are available?
We have the following payment options available:
Cash On Delivery (available at most pincodes)
Credit Card (including American Express and International Cards)
Debit Card, Net banking, UPI or Mobile Wallets
Direct bank transfer via NEFT or IMPS
Transfer to our Google Pay or PayTM account
- What if I am facing issues paying online?
If you are facing a payment issue during the checkout, try again after a couple of hours and if you are still not able to complete the transaction online, please contact us via phone or Whatsapp at 9045570777 and we’ll work on resolving your issue.
- What if I don’t receive an order confirmation?
The order acknowledgement email or SMS is sent to you as soon as you complete the order. If for some reason the email or SMS does not get delivered to you, it is possible that the information you entered might have been incorrect. Please contact us via phone or Whatsapp and we’ll check and update your information accordingly.
- What if I want to order a product that is sold out?
Since we stock all products at our warehouse, many items come in and out of stock quite frequently. You can always reach out to us to check when we would be getting more stock and we can provide you information on if and when we would be getting more stock for that item. In some cases, we also allow pre-orders to be placed for particular items that we know would be coming in stock soon.
- Is there a limit for Cash on Delivery orders?
While we do not have a limit when placing a Cash on Delivery order online, in certain cases we might ask you to pay some amount online and the rest at the cash on delivery. This is usually in the case of orders above the value of Rs5000.
- Can I get a GST invoice?
Yes, you can definitely get a GST invoice if you have a registered business. Once you place the order, please send us an email at email@example.com your order number and GST details within 48 hours. Once the order has been delivered to you, we would send you the GST invoice via email.
- How do I apply a discount code?
When you are completing your purchase and have selected your shipping preference, on the payment page there is a section to enter ‘discount code’. In that section, you can enter the discount code or the gift card code and apply it. The total amount will be adjusted accordingly
- Can I use two coupons together?
While you cannot combine 2 discount codes for any order, you can definitely apply a discount code and also avail the automatic discounts applied on checkout during sale/promotions
- How is my account and payment info secured?
If you select to pay online, you are redirected to our payment processor’s secure portal. All payment information is securely collected via our payment processor directly. Our website does not collect or store any credit/debit card details or any other payment information which is entered by you while completing your transaction.
- How do I cancel an order?
Usually you can cancel your order within 12 hours of placing it. You just need to inform us via phone, Whatsapp or email - we are available Monday to Saturday from 9am to 6pm. If you had paid for the order online and we have not yet dispatched your order, we can process a full refund back to your payment method. If your order has already been dispatched, we might not be able to cancel it.
- What courier service do you use?
Based on the pincode and payment method, we use Bluedart, Delhivery,Ecom express,Xpressbees and FedEx to deliver packages across India. If you have a specific preference out of these couriers, feel free to mention in the order notes or inform us once you have placed your order.
- How quickly do you dispatch the orders?
Most orders are dispatched within 24 hours of receiving the order. Most express shipping orders placed before 2pm are shipped the same day. Orders received on Public Holidays, Saturday evenings or Sundays are processed on the next working day.
- When will I receive my order?
Most Express Shipping orders are delivered within 3 working days and Standard Shipping orders are delivered within 5 working days.
- What if I opt for express shipping and the order is not delivered on time?
While we try our best to ensure all express orders are delivered within the mentioned time frame, if there is a delay with your express shipping order because of the courier company, please inform us and we would provide you a refund for the express shipping charges once the package has been delivered to you.
- Where will the shipment be coming from?
All shipments are packed and dispatched from our warehouse in Dehradun, Uttarakhand.
- Can I change my delivery address after the order has been placed?
Yes, if the order has been placed recently and we haven’t dispatched the items, we can definitely change the delivery address for your order. After dispatching the shipment, only minor address correction can be made and for that you would need to contact us via phone, Whatsapp or email so that we can further communicate to our courier partner.
- Are there other hidden fees or charges that might be due on delivery?
There are no hidden charges or fees. The price you see on our website when checking out is the final price inclusive of taxes.
- Can someone else receive the order on my behalf?
For Cash on Delivery orders, someone would need to pay the due amount and can then collect the package on your behalf. For prepaid shipments, the courier representative might ask for address proof or require a telephonic confirmation from you to deliver the package to a relative or neighbour
- Can I check the product before paying for it?
No, the shipment cannot be opened before accepting and paying for the package as these are standard defined rules for our courier partners. You need to make payment and accept the package and only then you can open and check in the inner contents. Open deliveries are not allowed by any of our courier partners. Also, if there is any damage after you have opened the package, please do not return the package back to the delivery person and instead please contact us so that we can resolve the issue.
- What if the product I had ordered is damaged?
All damages and quality issues need to be reported to us within 48 hours of receiving the package. Please contact us via phone, Whatsapp or email and we’ll ensure the issue is resolved as soon as possible.
- Do you deliver products outside India?
No, currently we only deliver packages within India and might launch export to nearby markets in the future.